Active Directory

Available to: Students, Faculty & Staff

Service Summary

The Active Directory provides central authentication and authorization of all users and computers that connect to MESA. It also provides desktop management services for Windows-based computers through remote installation of security updates, remote delivery of software, and group policies.

The Active Directory account is automatically activated when a user activates their NetID or email account.

This access is limited to Mason faculty, staff, and students.

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

How to Get this Service

Accounts are automatically created upon employment or enrollment at the university. Generic accounts for specialized applications or services may be created and assigned with approval by IT Security. To submit a request for a generic account, contact the ITS Support Center.

There is no charge for this service.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Additional Information

Accounts in the Active Directory are automatically established when the student or employee is entered into Banner.

Last modified date: August 20, 2015