Software Installation on Client Hardware

Available to: Faculty & Staff

Service Summary

Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center. All software license agreements must be adhered to for installation.

If a user requests installation of unsupported software or a program that is not part of Mason's software library, they must provide both the software media (CD, DVD, etc.) and the license key (CD Key, product activation code, etc.) to the technician prior to installation.

How to Get this Service

To request software installation, complete the Request for Software Installation form or contact the ITS Support Center.

A small fee may be incurred for installations and upgrades due to damage. When charges are required, approval must be made prior to work being performed. See Technology Support Services' Charge Back Policy for details.


Desktop Support technicians will contact the customer to schedule the install during regular business hours.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: July 16, 2018