computers


Resident Technicians (ResTechs)

Also known as: ResTechs (Resident Technicians)
Available to: Students

Service Summary

Resident Technicians (ResTechs) provide proactive, technical support in the residence halls to help students connect to Mason’s networks and to diagnose and troubleshoot computer problems residents may experience.

Students seeking assistance from a ResTech should provide reliable contact and availability information to facilitate scheduling time with a ResTech.

Escort
ResTechs are considered guests and, therefore, need to be escorted while in residential buildings. The student must remain with the ResTech, and if, for any reason, the resident must leave, the ResTech will have to come back at another time.

Backups
Due to time limitations, ResTechs do not perform backups, but they do provide instruction on how to do them.

Formatting and Registry Edits
ResTechs are not allowed to format computers, repair corrupted system files, or perform registry edits. Assistance for these types of issues is available from Patriot Computers or other vendors, for a fee.

Hardware
ResTechs are not allowed to repair hardware problems. When a hardware problem is diagnosed, the ResTech will refer the student to Patriot Computers or a computer repair retailer.

Homework
Assistance provided by ResTechs must not violate the university’s honor code; therefore, if a resident seeks help with anything that could be a homework assignment, both the ResTech and the resident must take care that neither is in violation.

How to Get this Service

Services are available to all resident students. ResTechs can be reached at 703-993-5111 or via the Live Support button on the George Mason University ResTechs web site.

To request assistance from a ResTech, complete the Resident Technician Request form.

There is no charge for this service.

Availability

ResTechs are available Sunday thru Thursday from 5 to 11 p.m. when classes are in session during the fall and spring semesters. They are not available during breaks, reading days, or final exams.

Getting Help

Assistance for all Resident students is available through the ResTech program:

Phone: 703-993-5111
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation*: Sunday thru Thursday, 5 – 11 p.m. (*when classes are in session)
Walk-in Support: Liberty Square – 1st Floor Desk (between C & D Wings)
Piedmont Hall – Computer Lab
Whitetop Hall – Room L003

Additional Information

During "Move-In" weekend, ResTechs help new residence students gain access to Mason’s network.

Antivirus software
On every consulting visit, ResTechs check systems for up-to-date antivirus software. If none is installed, ResTechs emphasize the importance of antivirus software and help install it during the visit or as soon after as is reasonable. If antivirus software is installed that is not provided by Mason, the ResTech may need to uninstall it and install Mason provided software to meet Student Network Access Protection (SNAP) guidelines.

Last modified date: August 1, 2014