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Telephone Services for Faculty and Staff

Available to: Faculty & Staff

Service Summary

Telephone lines and voice mailboxes are provided for faculty, staff, departmental spaces, and student organizations. Each department has an assigned Telecom Coordinator who handles the administration and requesting of telephone services for all members of the department.

All users of George Mason University telephone services must adhere to University Policy Number 2204: Telephone Use.

How to Get this Service

To request telephone services, contact your department's Telecom Coordinator.

Charges apply for the purchase of telephones and for monthly services.

Availability

ITS Telecom Admin is available Monday through Friday from 8:30 a.m. to 5 p.m.

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

ITS Telecom Admin provides in-person training on the use of telephones and voice mail. Online instructions are available at ITS Telecom Admin. A system tutorial is provided when a voice mailbox is set up.

Additional Information

Telephone service requests are generally fulfilled within five business days. There is a blackout period for new requests from mid-August to mid-September each year.

Last modified date: November 7, 2016