Public Internet Address on Mason Public Internet and Serve Zone

Also known as: IP Addresses - Server
Available to: Faculty & Staff

Service Summary

Information Technology Services (ITS) can assign a Public Internet Address (server IP address) to departments to host servers that provide services or content to computers outside the Mason network.

In addition, research-specific networks, called Serve Zones, are available for departments that wish to control their IP space and will not store sensitive data on their computers.

Requests for a “serve” IP address must be approved by the head of the department and the IT Security Office.

For individual off-campus access to a system, ITS can provide Virtual Private Network access.

This service is limited to Mason faculty, staff, and student organizations.

Server Administrators must maintain their systems in a manner consistent with all IT Security Office requirements and will be routinely scanned for compliance. If a Server Administrator leaves, a new administrator must be assigned, and the ITS must be informed. Systems without a recognized Server Administrator may be removed from the network.

If your computer is not registered as a public server, you will not be able to remotely connect to it from a non-university IP address without a VPN connection.

All users of department Serve Zones and Public Internet Addresses must adhere to:

How to Get this Service

Select one of the links below that best describes your needs. Upon clicking a link, you will be taken to an online request form. You will be prompted to login using your Patriot Pass before being able to complete the form.


To request a server IP address, complete a Public Internet Host Request form.

To request a Serve Zone, complete a Serve Zone Request form.

For multiple machines administered by the same System Administrator, complete both the Public Internet Host Request form and the Multiple System Information Spreadsheet.

To request a VPN connection, complete a Staff/Faculty VPN Request form.

There is no charge for this service.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: August 1, 2014