Special Network Service Requests

Also known as: Research Network Support
Available to: Students, Faculty & Staff

Service Summary

ITS can facilitate the acquisition and operation of dedicated network infrastructure components for research and other projects that require special network service.

For more information about the special network services that are available, contact the ITS Support Center and ask to be referred to Network Engineering. A representative will contact you to discuss how your needs can be met.

Examples of special network services include dedicated Ethernet switches and attachment to national research and education networks.

This service is limited to Mason faculty, staff, and graduate research assistants.

How to Get this Service

Special network services can be requested by completing a Special Services Request form or by contacting the ITS Support Center and opening a ticket requesting a meeting with Network Engineering.

Depending on the type of service requested, there may be additional costs. These costs may include but are not limited to acquisition, installation, and maintenance charges for new network equipment, links, and electrical work.


This service is available 8:30 a.m. – 5 p.m., Monday – Friday.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Additional Information

Issues should be responded to within the time limits set for the SDE Urgency field.

Last modified date: August 25, 2015