computers


Data Jack Assessment and Activation

Available to: Faculty & Staff

Service Summary

Mason provides access to its network and telephone service via data jacks that are located in the walls of rooms and offices in university buildings. Not all jacks are activated at all times.

Prior to activation, an ITS technician will evaluate the condition of the designated network and telephone jacks to ensure that they are in proper working order.

l users of the George Mason University network and telephone services must adhere to:

How to Get this Service

Assessment of data jacks can be requested by contacting the Telecom Coordinator for your department. Telecom Coordinators may request this service by by making a request through the ITS Service Portal.

The department Telecom Coordinator can also request activation of a specific jack by making a request through the ITS Service Portal.

There is no charge for jack activation and assessment services or for network access, but monthly charges apply to all telephone services. If installation of a new jack is required, the installation charge will be billed to the requesting department.

Availability

Jack assessment and activation is available Monday through Friday from 8:30 a.m. to 5 p.m.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: March 6, 2018