computers


ITS Support Center

Also known as: Support Center; Technology Support Center; Help Center
Available to: Students, Faculty & Staff, Alumni

Service Summary

The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information. Its mission is to provide professional and friendly service in support of excellence in learning, teaching, and research.

If an issue cannot be resolved within the ITS Support Center, it will be referred to the appropriate resource within Information Technology Services for resolution.

All actions taken by the ITS Support Center comply with university and state policies, as well as applicable laws and regulations, including the following:

How to Get this Service

ITS Support Center services are available to all George Mason University faculty, staff, and students.

There is no charge for this service.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Additional Information

The ITS Support Center posts ITS Alerts when there are unplanned outages impacting the university.

The ITS Support Center has a 90% customer satisfaction rate and a 70% rate of resolution on the first call. The ITS Support Center has metrics available on the IT Services website.

Last modified date: August 1, 2014