computers


Adobe Software Renewal

Also known as: Adobe Creative Cloud; Adobe Acrobat
Available to: Faculty & Staff

Service Summary

If you have previously purchased an Adobe product through Mason and it is reporting it is expired, submit this request to renew. George Mason University has a new license agreement for Adobe software. You do not need to re-purchase it.

Special Considerations

You will receive an email from Adobe asking you to complete your enterprise profile. Once your profile is created, log out of Adobe. If asked what type of license you are using, log into your application and select the “subscription” option. This should reactive your software.

Creative Cloud is licensed to be used in classrooms.

Adobe Pro is NOT licensed to be used in classrooms.

How to Get this Service

You will receive an email from Adobe asking you to complete your enterprise profile. Once your profile is created, log out of Adobe. If asked what type of license you are using, log into your application and select the “subscription” option. This should reactivate your software.

Please complete the Adobe Software Renewal Form in the ITS Service Portal

There may be a charge of $360.00 for Adobe Creative Cloud, which is still under review. A departmental org code will be required at the time of request in the event a charge is applied.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: May 4, 2018