computers


WebEx

Also known as: Cisco WebEx; Videoconferencing- WebEx
Available to: Faculty & Staff

Service Summary

Cisco WebEx Meeting Center, available at https://gmu.webex.com, is a cloud-based web conferencing tool that may be used for meetings and collaboration allowing participants to share video, audio, and content – all online. Meet face-to-face using HD video conferencing; share your desktop, documents, or individual applications with everyone in the meeting. It provides collaboration with people within and outside of Mason.

Getting Started 

The following information can help familiarize you with WebEx and prepare to host or participate in a WebEx session: 

As a meeting host, you are responsible for assisting your attendees with their connections and basic troubleshooting. 

When running WebEx for the first time, an application will be loaded from your web browser to install the required WebEx software.

Optional Features 
Install WebEx Productivity Tools, available from Software Center (PC) or Self Service (Mac), for additional integration with Outlook to schedule meetings directly from the Outlook email client. You may also download it from your WebEx account (gmu.webex.com Support Center (top navigation) Downloads (left navigation).
WebEx is a university-provided service, and its use is subject to the Responsible Use of Computing Policy

How to Get this Service

To request your host account, fill out the form in the EasyVista Service Portal.

Please note, it may take up to three business days to process your request.

Training
There are multiple training options to learn more about WebEx:

Recorded Live Training Sessions

Video and Other Online Training Sessions

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: April 9, 2018