Web Content Management Hosted Solution

Also known as: CommonSpot; CMS (CommonSpot)
Available to: Faculty & Staff

Service Summary

CommonSpotTM (CMS), a service hosted by ITS, is a collection of tools that enable non-technical users to create, modify, organize, and remove information from their web sites. The CommonSpot content management system separates content from technology. Based on the site owner's requirements, ITS designs a web site architecture - site technology, aesthetics, and functionality - on the CommonSpot platform. ITS can replicate an existing site, or build a new site, depending on the site owner's direction. Once the site is built, ITS maintains the web site architecture leaving the web site owner free to focus on the primary purpose for having a web site - creating and delivering great content.

CommonSpot's browser-based interface tool enables content experts to dynamically create well-formed content - separate from how it is displayed - allowing individual content to be re-purposed for multiple uses. CommonSpot provides robust revision control for rollback, archiving and auditing, and workflow capabilities enabling business units and academic departments to create and enforce publishing rules. Since all functionality needed to manage a web site and its content is provided through the CommonSpot browser, web site owners do not need their own software, and staff does not need web site design, programming, or management training.

Limitations are listed in section 2.5.1 of the Service Level Agreement.

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

How to Get this Service

CommonSpot is available to any Mason department, college, or other university unit. At this time, it is not available to students or student organizations.

For additional information or assistance in determining if CommonSpot is right for you and your department, email

To request CommonSpot, complete the Request Access to CommonSpot form. CommonSpot can be accessed through any web browser with a login and password.

CMS hosting, CMS Content Management Services, and basic training in the use of features and functions of CMS as described in the SLA are free of charge.

Requests for the development of special features or functions that are not part of the service will be reviewed on a per request basis to determine if any costs are required.

Costs of web designers or other web professionals hired by clients to customize CMS features, functions, or site architecture are solely the financial responsibility of the business, department, or academic unit responsible for the site.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Training materials for CommonSpot will be available soon.

Last modified date: August 1, 2014