computers


Two-Factor Authentication

Also known as: 2FA; Duo 2FA; Multifactor authentication; Duo
Available to: Faculty & Staff

Service Summary

Two-factor authentication is an additional layer of protection when accessing Mason’s restricted applications or system remotely. It helps provide a second layer of protection against the sophisticated tactics of cyber criminals. It makes personal information and Mason's information less vulnerable. Any Mason employee who uses the Cisco AnyConnect VPN is required to use 2FA. 

Mason partnered with Duo Security to deliver 2FA when using the Cisco AnyConnect VPN. Mason employees will log into the VPN with their NetID and Patriot Pass password (1st factor) and confirm their identity using a physical device (2nd factor). The physical device may be a smartphone, tablet, mobile phone, or landline phone.

All users of Mason’s enterprise VPN must adhere to:

Faculty and Staff members must also adhere to:

How to Get this Service

Enrollment instructions are on Mason’s 2FA website. First time users can follow the Getting Started checklist.

If you have already enrolled, there are also instructions for:

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: May 11, 2017