Jamf Pro

Also known as: Casper, Self Service
Available to: Faculty & Staff

Service Summary

JAMF Pro is a software tool for managing Mason-owned Macs. It enables the ITS to inventory hardware, distribute software, improve security and get a better understanding of the Mac community at Mason.

You can enroll your Mason-owned Mac to benefit from the features and functions below. By enrolling your Mason-owned Mac it allows you to install approved software on demand. The approved software is only permitted on Mason-owned devices. Installing it on personal devices is a violation of George Mason's software licenses.

How to Get this Service

To enroll a Mason-owned Mac:go to:

  • Login with your Mason NetID and Patriot Pass password.
  • Download the QuickAdd.pkg
  • Double click to install
  • Once complete the Self Service App will open
  • Login with your Mason NetID and Patriot Pass password to access the available Mason software.
Note: the Mac must be Mason-owned.

No forms are required for this service. The Mac must be Mason-owned.

There is no charge for this service.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: April 6, 2017