computers


Casper

Also known as: JAMF, Mac Management
Available to: Faculty & Staff

Service Summary

Casper is a software tool from JAMF Software for managing Mason-owned Macs. It enables the ITS to inventory hardware, distribute software, improve security and get a better understanding of the Mac community at Mason.

You can enroll your Mason-owned Mac in Casper to benefit from the features and functions below. By enrolling your Mason-owned Mac it allows you to install approved software anytime you need it. The approved software is only permitted on Mason-owned computers as installing it on personal computers is a violation of George Mason's software licenses.

Features and Functions
Inventory: Hardware and software inventory collected by Casper will help in determining machine replacement, component upgrades, and software license renewals.

Software Deployment: Deployment of approved software ensures compliance with software licenses and helps lowers costs. This also means users will be running the same version of software, which leads to a more stable environment. You must be connected to the Mason network or VPN to install software though Self Service.

Software Updates: These can be applied centrally, ensuring that applications are up to date, especially critical security updates.

Troubleshooting: Data collected by Casper can be helpful in troubleshooting computer issues.

To benefit in the features and functions above you must be connected to the Mason network or VPN.

In the next phase of this project you will be able to use additional features of Casper anywhere with network access.

How to Get this Service

To enroll a Mason-owned Mac:go to: https://mac.gmu.edu

  • Login with your Mason NetID and Patriot Pass password.
  • Download the QuickAdd.pkg
  • Double click to install
  • Once complete the Self Service App will open
  • Login with your Mason NetID and Patriot Pass password to access the available Mason software.

No forms are required for this service. The Mac must be Mason-owned.

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: August 1, 2014