computers


Jamf Pro

Also known as: Casper, Self Service
Available to: Faculty & Staff

Service Summary

JAMF Pro is a software tool for managing Mason-owned Macs. It enables the ITS to inventory hardware, distribute software, improve security and get a better understanding of the Mac community at Mason.

You can enroll your Mason-owned Mac to benefit from the features and functions below. By enrolling your Mason-owned Mac it allows you to install approved software on demand. The approved software is only permitted on Mason-owned devices. Installing it on personal devices is a violation of George Mason's software licenses.

Features and Functions:

Inventory:
Hardware and software inventory is collected by Jamf Pro helps in determining machine replacement, component upgrades, and software license renewals.

Software Deployment:
Deployment of approved software ensures compliance with software licenses and helps ITS lower costs. This also means users will be running the same version of software, which leads to a more stable environment.

Software Updates:
These are applied as needed, ensuring that applications are up to date, especially critical security updates.

Troubleshooting:
Data collected by Jamf Pro is helpful in troubleshooting device issues as well as make data driven decisions.

Privacy:
Jamf Pro can see: device name, serial number, model number, capacity and space available, installed applications and versions.

Jamf Pro CANNOT see: mail, calendar, contacts, reminders, notes, pictures, messages, browser history, calls, or device location.

How to Get this Service

To enroll a Mason-owned Mac:go to: https://mac.gmu.edu

  • Login with your Mason NetID and Patriot Pass password.
  • Download the QuickAdd.pkg
  • Double click to install
  • Once complete the Self Service App will open
  • Login with your Mason NetID and Patriot Pass password to access the available Mason software.
Note: the Mac must be Mason-owned.

No forms are required for this service. The Mac must be Mason-owned.

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: April 6, 2017