Email Accounts for Campus Clubs, Departments & Organizations

Also known as: Office 365 Generic Email Accounts; Email Accounts (Generic)
Available to: Faculty & Staff

Service Summary

Information Technology Services provides generic email accounts for university departments, organizations, and clubs. These accounts require a sponsor who assumes responsibility for all activity on the account, including password resets and abuse. 

Students cannot sponsor generic email accounts.

All messages received in Office 365 are scanned by IronPort anti-spam software. For information about managing spam filters and quarantines go to the IronPort Spam Quarantine: Overview web page. The IT Security Office provides resources, updates, and alerts for security issues that affect e-mail accounts and messages.

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

How to Get this Service

To establish a new generic email account, the faculty/staff sponsor must submit a Generic Email Account Request form.

All forms related to generic email accounts can be found at Account Management: Generic Email Accounts.

There is no charge for this service.


This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Additional Information

Requests for new generic e-mail accounts or changes to existing accounts are generally processed within five business days of receipt of the request.

Last modified date: October 21, 2015