computers


Symantec Endpoint Protection

Also known as: SEP 14; Antivirus; Software Antivirus
Available to: Students, Faculty & Staff

Service Summary

The IT Security Office is using Symantec Endpoint Protection version 14. It is available for all university-owned systems and all currently enrolled students.

How to Get this Service

Users connected to MESA will automatically be upgraded to the new version with minimal impact.
Users not connected to MESA will have to download the new version from the IT Services Downloads page or http://itservices.gmu.edu/downloads/antivirus-information.cfm.

**The first time you open Firefox and Internet Explorer (IE) after installing SEP 14, you will be asked to allow or deny IPS add-ons. Make sure you click ALLOW.

New systems and rebuilt systems come with SEP 14 already installed.

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

If you are a System Administrator, please contact the IT Security Office at 703-993-5633 or itsoinfo@gmu.edu for additional information.

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m.
Fridays, 8:00 a.m. - 5:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 2:00 p.m. - 10:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: June 4, 2018