computers


Software Installation

Available to: Faculty & Staff

Service Summary

The Information Technology Services (ITS) manages and maintains the equipment and software in Mason's university classrooms and labs, as well as for Mason's Virtual Computing Lab. For a list of available software in our physical and virtual facilities, please see the Classroom Standard Software Load and the Virtual Computing Lab (VCL), respectively. If you would like to request installation of specialized software on a classroom lectern, student classroom computer, or open computer lab, please review the information below.

Virtual Computing Lab

The Virtual Computing Lab (VCL) is a service that provides software delivery services to students and faculty. Software can be checked out and accessed online via the VCL, allowing greater access to software. VCL software is available online, 24 hours a day 7 days a week, except during advertised maintenance periods. For more information about the VCL please visit the Virtual Computing Lab (VCL).

Policy

 

  • Only Mason faculty and staff may request software installations.
  • Software must be properly licensed by the owner, to include an adequate number of licenses for the requested classroom or lab) for the entire semester.
  • Software requests must be renewed every semester.
  • Requests received after deadline dates will be processed after the first two weeks of the semester.
  • Late requests require a minimum of ten business days for installation due to limited classroom and lab access.
  • Software requests are not processed during system maintenance periods (the two weeks prior to any semester).
  • Once installed, software will not be removed until the end of the semester.
  • For legal compliance, licensing and associated documentation will remain with ITS for the entire semester.
  • License activation must be compatible with lab environments where each computer is an exact copy of the others. These are typically called 'campuswide' or 'enterprise-level' licenses. ITS reserves the right to deny any software request that requires manual intervention at each computer.
  • Different versions of the same software may not be installed in physical classrooms or labs. Please see advice on the Virtual Computing Lab, below, for the possibility of providing multiple versions of software.
  • No demo, trial, or shareware software may be installed on classroom or lab computers.
  • No "free" software will be loaded unless the End User License Agreement (EULA) allows for enterprise deployment.
  • ITS reserves the right to decline any software request that generates:
    • Conflicts with approved software
    • Network or security concerns
    • Potential for illegal/illicit activities
  • ITS encourages the use of Mason's Virtual Computing Labs for faculty and student software access.
  • CaLT complies with George Mason University's Responsible Use of Computing policy.

How to Get this Service

A software request must be submitted the Software Installation Request Form. Software requests are evaluated on the following factors:

  • System and network security
  • Performance
  • Usability
  • Reliability (support)
  • Interference with other installed software programs
Processing a software installation request cannot begin until all information is provided to ITS. Required information to proceed with software installations includes:
  • Copy of purchase order
  • Copy of paid invoice with the number of licenses attributed (e.g. site, seats, etc.)
  • Licensing support documentation (e.g. license agreement, registration card, serial numbers, etc.)
  • Software media
  • Manuals and technical documentation
  • Software program installation instructions
  • System requirements and technical support contact numbers
Due to the high volume of requests each semester, requests for software installation must be received by the following dates:
  • Fall Semester: July 15
  • Spring Semester: December 1
  • Summer Semester: April 15
Software installation requests are processed as they are received with highest priority given to requests that support academic programs.

Once installed, software will be tested to ensure that it functions on a system level and prints as expected. No further testing will be performed. Technical staff has limited experience with proprietary software programs and cannot test for proper functioning within a program. Technical staff will assist faculty working through technical issues with software vendors. Faculty members are encouraged to test software on the computer in the classroom or lab environment in which it will be used.

There is no charge for this service.

Availability

This Service is available 24/7

Getting Help

For more information or to contact Classroom and Lab Technologies (CaLT), call 703-993-3490 or e-mail caltcs@gmu.edu. To deliver documentation and/or media, please use the information listed below to ensure your materials arrive at the proper location(s).

Delivery, Inter-Campus Mail:

Attn: CaLT Computing Services

MSN: 1F9

 

Drop-Off Locations for software documentation and media:

Arlington Classroom Support

Attn: CaLT Computing Services

Founders Hall, Room B117

 

Fairfax Classroom Support

Attn: CaLT Computing Services

Fenwick Library, Room A116

 

Prince William Classroom Support

Attn: CaLT Computing Services

Occoquan Building, Room 136

Last modified date: September 1, 2017