computers


UC4 Job Scheduler

Also known as: AppWorx
Available to: Faculty & Staff

Service Summary

The UC4 Job Scheduler is an Applications Manager software package that automates processes and task scheduling for distributed environments. Developers can use it to automate enterprise job scheduling and integrate applications, primarily related to the Banner PROD database. Clients are able to view their jobs progress and results via a web-based interface.

Functional/Technical and Database Application Services groups are responsible for creating, running, and/or scheduling their jobs as well as migrating new jobs from development to production and daily monitoring of their own objects in the Backlog and History. However, if an issue arises, the Database Support group will send an e-mail alert during regular business hours to the functional/technical owner of the process.

A Service Level Agreement (SLA) governs customer and Database Support group interactions related to this service.

Access to UC4 is available on campus and from off campus via VPN.

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

How to Get this Service

To get access to UC4, a manager is required to submit a Team Track request along with a signed Banner Administrative Systems Account Request form on behalf of the employee who requires access to the UC4 Job Scheduler. Information requested on the form allows the administrator to assign the employee to the correct departmental roles.

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11:30 a.m., but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

The UC4 application has online manuals available via the Help menu. Customers may submit a Team Track request or a Service Desk Express ticket directly to the Database Support group if additional assistance is required.

Last modified date: August 1, 2014