computers


MESA Accounts

Available to: Students, Faculty & Staff

Service Summary

The Mason Enterprise Services Architecture (MESA) is the university’s information technology infrastructure that provides file services and storage, desktop management, and enhanced desktop security.

Customers must abide by all university, state and federal policies, procedures, and laws associated with the use of this service.

MESA accounts provide online storage space on the M drive.

Mason departments are given the ability to create MESA department “shares” that can be accessed by multiple people at Mason.

Your mydata folder on the M drive is your personal storage space.

MESA accounts are backed up daily. If a file is accidentally erased from M: mydata, it can be recovered with the self-service restore feature on the MESA web site. Files are restorable within 90 days of deletion, to a read-only folder in M:\restores. These files are recoverable for 3 days. Restored data does not count against home directory quotas.

MESA accounts are limited to Mason faculty, staff, and students and cannot be accessed from off-campus locations without a Virtual Private Network (VPN) connection. For information about VPN connections, contact the ITS Support Center.

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

How to Get this Service

A MESA account is automatically created within three working days of an employee being hired or a student enrolling at the university.

If a new MESA account is needed, submit a New MESA Account Request form.

For a MESA Share Account for your department, submit a New MESA Share Request form.

Accessing your account requires a Mason NetID and password. To set your password, go to the Patriot Pass Password Management web site.

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: August 1, 2014