help and support

Help & Support

Aquia Data Center (Faculty & Staff)
Banner Workflow (Faculty & Staff)
Bomgar (Faculty & Staff)
CaLT (Faculty & Staff)
CaLT (Students)
Casper, Self Service (Faculty & Staff)
Classroom Support (Faculty & Staff)
Classroom Support (Students)
Cloud Storage (OneDrive) (Students, Faculty & Staff)
Colocation Service - ITS Aquia Data Center (Faculty & Staff)
Computer Hardware Installation (Faculty & Staff)
Computer Recommendations (Faculty & Staff)
Computer Relocation Services (for departments with less than 20 users) (Faculty & Staff)
Data Center (Faculty & Staff)
Data Jack Assessment and Activation (Faculty & Staff)
Desktop Support (Faculty & Staff)
Downloads (Software) (Students, Faculty & Staff)
eduroam (Students, Faculty & Staff)
Email Accounts (Generic) (Faculty & Staff)
Email Accounts for Campus Clubs, Departments & Organizations (Faculty & Staff)
Email Distribution Lists (LISTSERV) (Faculty & Staff)
Email for Students (MasonLive) (Students)
Google - Mason Search Engine (Students, Faculty & Staff)
Guest Network Access (Students, Faculty & Staff)
Hardware Installation (Faculty & Staff)
Help - Online (Students, Faculty & Staff, )
Help Center (Students, Faculty & Staff, )
ITS Support Center (Students, Faculty & Staff, )
Jamf Pro (Faculty & Staff)
LISTSERV (Faculty & Staff)
Mason Search Engine (Students, Faculty & Staff)
MasonLive (Student Email) (Students)
Network Access for Guests (Students, Faculty & Staff)
Network Vulnerability Scanning (Faculty & Staff)
Office 365 Generic Email Accounts (Faculty & Staff)
Office 365 OneDrive (Students, Faculty & Staff)
OneDrive for Business (Students, Faculty & Staff)
OneDrive (Students, Faculty & Staff)
Online Help (Students, Faculty & Staff, )
Recommended Computer Systems (Faculty & Staff)
Remote Access: Virtual Private Network (VPN) (Students, Faculty & Staff)
Remote Support (Faculty & Staff)
Residence Hall Network (Students)
Resident Technicians (ResTechs) (Students)
ResTechs (Resident Technicians) (Students)
SCCM (System Center Configuration Manager) (Faculty & Staff)
Search Mason (Students, Faculty & Staff)
Security Awareness Training (Students, Faculty & Staff)
Software Center, Windows Management (Faculty & Staff)
Software Downloads (Students, Faculty & Staff)
Software Installation on Client Hardware (Faculty & Staff)
Software Listing (Students, Faculty & Staff)
Support Center (Students, Faculty & Staff, )
System Recommendations (Faculty & Staff)
Technology Support Center (Students, Faculty & Staff, )
Virtual Private Network (VPN) (Students, Faculty & Staff)
VPN (Virtual Private Network) (Students, Faculty & Staff)
Workflow (Faculty & Staff)

Help & Support — Business Applications

Application Hosting (Faculty & Staff)
Banner Reports (Faculty & Staff)
Banner/INB (Internet Native Banner) (Faculty & Staff)
CMS (CommonSpot) (Faculty & Staff)
CommonSpot (Faculty & Staff)
Credit Card Purchasing - IP Address (Faculty & Staff)
DNS (Domain Name Server) (Students, Faculty & Staff)
Domain Name Server (DNS) (Students, Faculty & Staff)
File Storage - Departmental (M: shared) (Faculty & Staff)
File Storage - Personal (M: mydata) (Faculty & Staff)
Hosted Linux Systems (Faculty & Staff)
IP Address for Credit Card Purchasing (Faculty & Staff)
Linux (Faculty & Staff)
MESA Accounts (Students, Faculty & Staff)
MESA Personal Storage (mydata) (Faculty & Staff)
MESA Share Storage - Departmental (Faculty & Staff)
Oracle Reports (Faculty & Staff)
Patriot Web (Students, Faculty & Staff)
Server Hosted Software - Windows (Faculty & Staff)
Web Content Management Hosted Solution (Faculty & Staff)
Web Hosting (Students, Faculty & Staff)
Web Pages (Students, Faculty & Staff)

Help & Support — Database Support

AppWorx (Faculty & Staff)
UC4 Job Scheduler (Faculty & Staff)