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Info & Resources:
Software Installation on Client Hardware
Available to: Faculty & Staff
Mason faculty and staff can request installation of software on university-owned equipment through the ITS Support Center. All software license agreements must be adhered to for installation.
If a user requests installation of unsupported software or a program that is not part of Mason's software library, they must provide both the software media (CD, DVD, etc.) and the license key (CD Key, product activation code, etc.) to the technician prior to installation.
How to Get this Service
A small fee may be incurred for installations and upgrades due to damage. When charges are required, approval must be made prior to work being performed. See Technology Support Services' Charge Back Policy for details.
Desktop Support technicians will contact the customer to schedule the install during regular business hours.
Assistance for all IT Services is available through the ITS Support Center:
|Online:||Submit a Request|
|Hours of Operation:||Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.|
|Walk-in Support |
|Innovation Hall, Room 226|
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)
Last modified date: August 1, 2014