computers


Network Access

Available to: Students, Faculty & Staff

Service Summary

George Mason University provides wired and wireless network access for faculty, staff, students, and guests in every campus facility. Access to the wired network is provided by active jacks in offices, lab facilities, classrooms, student residences, and public spaces. Wired network access in physically controlled workspaces, such as offices and other limited access work areas, is open. Devices connected to an active jack are immediately placed on the network. Both wired network access in public, residence, and teaching spaces and wireless network access are controlled. Devices connecting to an active jack in a public, residence, or teaching space or connecting to any Mason wireless network must authenticate or be registered for access.

Anyone who uses a Mason network must adhere to:

How to Get this Service

In order to use the wired network, your device must have an Ethernet interface (10/100/1000-Base-TX) and cable and must be able to connect to an active jack in your workspace. If your department or workgroup uses a special network, the active jack must also be connected to that network. Please contact your departmental or workgroup IT contact for information about special networks. Please contact your telecom coordinator if you need to request a jack installation or activation. There is no charge to use an existing, active jack for wired network access. Depending on the request, there may be a charge for new jack installation and activation.

In order to use the wireless network, your device must have an 802.11a/g/n wifi interface and must be able to see Mason’s wireless networks. Please contact the ITS Support Center if you are unable to see Mason’s wireless networks in any campus building. There is no charge to use the wireless network.

Devices connecting to wireless networks and to wired networks in public, residence, and teaching spaces must authenticate or be registered. Faculty, staff, and students authenticate with their active Patriot Pass credentials. University guests may self-register for temporary network access. Please see the Guest Network Access service catalog entry for more information. To register devices, please visit the device registration portal at http://mydevices.gmu.edu.

There is no charge for this service.

Availability

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m., if needed. If maintenance is required outside of these hours, it will be announced on the Planned Outages web page.

Getting Help

Assistance for all IT Services is available through the ITS Support Center:

Phone: 703-993-8870
Fax: 703-993-3347
E-mail: support@gmu.edu
Online: Submit a Request
Hours of Operation: Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
Walk-in Support
Fairfax Campus*:
Innovation Hall, Room 226
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)

Last modified date: August 1, 2014