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Info & Resources:
ITS Support Center
Also known as: Support Center; Technology Support Center; Help Center
Available to: Students, Faculty & Staff, Alumni
The ITS Support Center serves as the central point of contact for the university community for requesting IT support or information. Its mission is to provide professional and friendly service in support of excellence in learning, teaching, and research.
If an issue cannot be resolved within the ITS Support Center, it will be referred to the appropriate resource within Information Technology Services for resolution.
All actions taken by the ITS Support Center comply with university and state policies, as well as applicable laws and regulations, including the following:
- Standards and Guidelines for Information Technology Infrastructure, Architecture, and Ongoing Operations
- Technology Support Services Charge Back Policy
- Technology Support Services Gateway/MPC Warranty Repairs Policy and Procedure
- University Policy Number 1301: Responsible Use of Computing
How to Get this Service
ITS Support Center services are available to all George Mason University faculty, staff, and students.
There is no charge for this service.
Assistance for all IT Services is available through the ITS Support Center:
|Online:||Submit a Request|
|Hours of Operation:||Monday thru Thursday, 8:00 a.m. - 10:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.|
|Walk-in Support |
|Innovation Hall, Room 226|
Monday thru Thursday, 8:00 a.m. - 7:00 p.m. and Fridays, 8:00 a.m. - 5:00 p.m.
(*closed Thursdays 3:00 p.m. - 4:00 p.m. for team meetings)
The ITS Support Center posts ITS Alerts when there are unplanned outages impacting the university.
The ITS Support Center has a 90% customer satisfaction rate and a 70% rate of resolution on the first call. The ITS Support Center has metrics available on the IT Services website.
Last modified date: August 1, 2014